These terms govern your use of Naeem Logistics’ services. When you book a moving or transport service with us, you accept the terms and conditions stated below. or transport service with us, you agree to the terms below.
1. Our Services
Naeem Logistics provides moving and transport services across Riyadh, Jeddah, Dammam, Khobar, Makkah, Madinah, and Jubail, including home moving, office relocation, furniture transport, heavy item transport, goods and intercity transport, and Dyna truck rental. Full details of each service are available on our website.
Service limits. Our trucks carry up to 3 to 5 tonnes per load, the maximum allowed under Saudi transport regulations. We do not provide industrial or plant equipment transport, heavy-lift/lowbed trailer services, or refrigerated transport. If your move requires any of these, we’ll tell you honestly rather than attempt a job outside our capability.
2. Booking and Quotes
Quotes are based on the information you provide — property size, distance, and items to be moved. You’ll know the final cost before we begin the job. If the actual job differs significantly from what was described when booking (for example, substantially more items, or access that wasn’t disclosed), the price may be adjusted, and we’ll tell you before continuing.
3. Payment
Customers are required to make payment upon completion of the service. We do not require a deposit to confirm a booking.
4. Cancellation and Rescheduling
- More than 24 hours’ notice: cancellations or rescheduling requests made more than a day before the scheduled move are free of charge.
- Less than 24 hours’ notice (late cancellation): a fee of 20% of the agreed service price applies.
- No-show (crew arrives and the customer is not available or cancels on arrival): a fee of 25% of the agreed service price applies.
We understand plans change — contact us as early as possible if you need to reschedule, so we can try to find a better slot before these fees apply.
5. Your Responsibilities
- Provide accurate information about what’s being moved, including size, weight, and quantity of items, so we can arrange the right truck and crew.
- Be present, or have someone authorized present, at both pickup and delivery to confirm the inventory and sign off on the job.
- Disclose any access restrictions in advance — compound security requirements, elevator bookings, building permits, or similar — so these can be planned for rather than discovered on move day.
6. Prohibited Items
For legal and safety reasons, we do not handle the transportation of:
- Materials that pose a safety risk, such as flammable, explosive, corrosive, or toxic substances.
- Firearms, ammunition, or weapons
- Illegal substances or items
- Cash, jewelry, and irreplaceable documents (we recommend you carry these personally)
- Perishable food, for intercity or longer-duration moves
7. Damage and Liability
If an item is damaged during a move, tell us within 48 hours of delivery — photos sent by WhatsApp are the fastest way to start a claim. We’ll assess the damage together and resolve it under our insurance coverage. Because claims are assessed case-by-case rather than against a fixed schedule, response times and outcomes vary by situation; we aim to resolve every claim fairly and promptly.
We are not liable for damage to items that were not properly disclosed to us before the move (for example, pre-existing damage not noted, or fragile items not flagged as requiring special handling), or for delays caused by circumstances outside our reasonable control, including but not limited to traffic, weather, or building access restrictions imposed by a third party.
8. Governing Law
These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes will be handled in accordance with Saudi law and, where applicable, through the relevant Saudi regulatory or judicial authorities.
9. Changes to These Terms
These terms aren’t static — we may update them as our services evolve, our policies change, or Saudi regulations require it. Whenever that happens, the “Last Updated” date above moves forward to mark it. If you continue using Naeem Logistics after an update takes effect, that use counts as your acceptance of the revised terms.
10. Contact Us
Questions about these terms, or about a specific booking:
Email: info@naeemlogistics.com
Phone / WhatsApp: +966 55 184 9776
Address: Manfuhah, Riyadh, Saudi Arabia